HB2616 — An Act providing for a business to provide a live customer service agent via telephone to a customer upon request.

HB2616 — An Act providing for a business to provide a live customer service agent via telephone to a customer upon request. · Informed CitizenryThe Live Customer Service Improvement Act requires businesses operating in Pennsylvania to establish a telephone process that allows consumers to speak with a live customer service agent upon reque…Open in Informed Citizenry